Feedback & Complaints

Positive Health Network is committed to providing quality service delivery and values input and feedback from the communities we serve. A part of this commitment is to ensure that clients and members of the public are able to register complaints. Positive Health Network’s complaints policy outlines the steps we will take to ensure that any complaint is received and responded to in a timely and appropriate manner, while safeguarding the privacy of the complainant and involved parties. Read the full Complaints Policy.

Submit a Complaint

If you would like to provide general feedback to Positive Health Network, please Contact Us.

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Your complaint will be sent to the Executive Director for followup.

Your complaint will be sent to the Board Executive Committee for followup.

Your complaint will be sent to the Executive Director first, and the Executive Director will forward it to the Executive Committee, excluding any member involved in the complaint.

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As per Positive Health Network’s complaint policy, your complaint will be reviewed and you will receive a response within three business days.

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The following policy was developed by Positive Health Network to provide information on how Positive Health Network collects, uses, and safeguards personal information. Positive Health Network is committed to protecting the privacy of the personal information of its employees, members, clients, volunteers, donors and other stakeholders. We encourage you to read this privacy policy before using this website or submitting information. By using this website, you acknowledge that you understand and agree to the terms of this privacy policy.

Our commitment to your privacy
Positive Health Network respects and is committed to protecting the privacy of the personal information of its employees, members, clients, volunteers, donors and other stakeholders. During the course of various projects and activities, Positive Health Network frequently gathers and utilizes personal information. While there are many areas of the website that do not require you to submit personal information, there are areas that will require that you submit information in order to access specific content, features, interactive tools, services, or participate in a particular activity. When you visit or submit information through our website, we want you to be confident that we have taken reasonable measures to safeguard your personal information, and that we are utilizing your personal information exclusively in ways and for purposes you understand and have consented to.

Definition of personal information
Personal information is information that can be used to identify, distinguish or contact an individual, and can include information like opinions, beliefs or facts about, or related to the individual. Personal information can also include identifying documentation such as Social Insurance Number. Personal information does not include certain publicly available information, and does not include business contact information. When an individual uses their home contact information as their business contact information, Positive Health Network considers that contact information to be business contact information and not subject to protection as personal information.

Information voluntarily provided by users
Positive Health Network provides convenient and easy web-based ways to engage with us, including but not limited to the ability to make charitable donations to us directly, applications for membership or volunteering, signing up to receive our newsletter or submitting questions or comments through contact forms. All personal information that is voluntarily provided will be subject to our privacy policy and protected by our security measures. Information voluntarily provided by users that is not personally identifiable such as comments, ideas or suggestions will not be treated as confidential, and Positive Health Network reserves the rights to disclose through any means and use for any purpose such information at its sole discretion, by providing such information to Positive Health Network you agree that no relationship has been created between Positive Health Network and you, and Positive Health Network has no obligation to you whatsoever regarding that information.

Cookies
Our website uses cookies for user log-ins and sessions, cookies are not used in any areas of our website accessed by site visitors.

Analytics
Our website utilizes a third party program (Google Analytics) to track certain user information such as the source address that a page request is coming from (i.e. your IP address), date and time of the page request, referring website (if any) and other parameters in the URL (such as search criteria). We utilize this information to better understand which areas of our website users prefer, and how users are finding our website. This information is password protected and encrypted, and is used by Positive Health Network to help optimize our website, and some information (e.g. number of unique users visiting this website over a certain period of time) for reporting purposes to our funders.

Use of information
Positive Health Network collects information including personal information for the sole purposes of our own use, which can include client, service user and volunteer management, processing donations, informational correspondence and solicitations for support. Certain information not considered personal information may be shared with our funders in the course of our reporting. We do not sell or otherwise provide identifying information we have collected either through our website or through third party analytics tracking services to any third parties.

Security Measures
Positive Health Network takes reasonable precautions to maintain the protection of personal information collected through this website, including encryption software and password protections. While we take responsible measures to protect your information, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the internet.

Third Party Links
As a convenience to our website visitors, our website contains links to other websites for a variety of reasons such as providing useful information, or providing a service we utilize. This privacy statement does not apply to your use of those other websites. Before using the linked websites, please review their privacy policies to understand how they use and protect your personal information.

Update of privacy policies
Positive Health Network reserves the right to review and update our privacy practices and update this policy at any time.

Contact information
Questions, concerns and/or complaints relating to Positive Health Network‘s privacy policy or on the treatment of personal information should be directed to Tim McClemont, Executive Director at 905-528-0854 ext 229, ed@positivehealthnetwork.org.

I agree to the privacy policy.